REMOVAL/PICK-UP TIMEFRAME: Auction winners (“the buyer”) must remove all property within ten (10) business days from the date of payment. If any property is not retrieved within ten (10) business days of payment confirmation, auction winners forfeit refunds and other auction modifications. Failure to remove all won property promptly will result in the buyer being defaulted and blocked from future bidding. Once an asset has been removed, all sales are final, and refunds are prohibited. APPOINTMENTS FOR REMOVAL/PICK-UP: The buyer must coordinate pick-up appointments directly with the custodial agency (“the seller”) by contacting the Asset Contact listed in the auction under “Seller Information.” Pick-up requests must be submitted to the Asset Contact via email. It is recommended that the email subject line include a notice of a pick-up appointment request and the inventory ID number, e.g., “GovDeals Pick-up Appointment Request for Inventory ID 123456.” REQUIREMENTS FOR REMOVAL/PICK-UP: The buyer must provide: A copy of the payment confirmation certificate/bill of sale; A valid driver's license or other government-issued identification with the same name and address as the buyer. Property will not be released if identification cannot be verified; and A signature and date on the payment confirmation certificate/bill of sale upon pick-up. Pick-up Agent: *If a pick-up agent (someone other than the buyer) is removing/picking up the property, please notify Asset Contact via email prior to pick-up, including the name of the pick-up agent. A valid driver's license or other government-issued identification with the same name and address of the buyer, and a valid driver's license or other government-issued identification of the pick-up agent must be presented. The buyer is responsible for packing, loading, and removal of 100% of the property.